Shipping policy

At Toddler Tough, we are committed to providing efficient, reliable shipping to all our valued customers. Below, you’ll find key details about our shipping process, potential delays, and important considerations to ensure a smooth delivery experience.

Our Fulfilment Centers

Delivery Timeframes

The delivery times provided are estimates based on usual conditions. Please note that actual delivery times may vary depending on specific circumstances related to your order.

Australia: 3-7 Business Days

USA: 5-10 Business Days

Rest of World: 10-20 Business Days

Potential Delays

While we aim to meet all estimated delivery timeframes, certain factors may result in shipping delays:

1️⃣ Customs Clearance
International shipments may require customs clearance, potentially adding extra processing time. Unfortunately, this is beyond our control. If your package is delayed in customs, they may reach out to you to resolve the issue. If you don't hear from the customs office, you will need to reach out to them to resolve the issue.

2️⃣ Unforeseen Circumstances
Events such as natural disasters, extreme weather, or public holidays may disrupt transportation networks and temporarily delay shipping.

3️⃣ High Demand
During peak shopping seasons or promotional periods, increased order volumes can extend processing and shipping times.

4️⃣ Low Stock Availability
Stock shortages may require us to source your item from an alternate warehouse, leading to delays. We will notify customers of stock shortages via product descriptions, so please check product pages for updates before ordering.

5️⃣ Import Taxes and Duties
Customs offices in the destination country may impose taxes, duties, or fees once your package arrives. These charges are determined by local regulations and are the responsibility of the customer. Toddler Tough will not be responsible for payment of any customs fees, import taxes, or duties.

6️⃣ Customs Policies
Customs policies vary by country. For details on applicable fees or procedures, please contact your local customs office.

Customer Responsibility

To avoid unnecessary delays, please double-check your order details before finalizing your purchase:

Ensure your shipping address is accurate and complete. Missing unit or apartment numbers may cause local delivery issues.
If you notice an error after placing your order, contact us immediately at contact@toddlertough.com.au. We may be able to correct it before processing begins.
Toddler Tough is not liable for refunds or re-shipments resulting from incorrectly entered customer information.

What to Do in Case of Delays

If your order has not arrived within 30 days of shipment, please email us at contact@toddlertough.com.au. Our team will investigate and work with our shipping partners to resolve the issue promptly.

We apologise for any inconvenience caused by unexpected delays and thank you for your patience. At Toddler Tough, we are continuously working to optimize our shipping processes and provide the best possible experience for our customers.